Support & service requests
Something playing up?
For customers only. The case goes straight to your account manager, weekdays 08:00–17:00.
- info@bonexmedia.se
- Opening hours
- Monday–Thursday08:00–17:00Friday08:00–16:00Saturday–SundayClosed
- Urgent
- If the business is at a standstill, say so in the case and it will be prioritised. Replacement unit as per the service agreement.
How quickly do we get help?
According to the response times in your service agreement. A fault reported through the form is registered immediately and your account manager gets back to you during office hours, weekdays 08:00–17:00.
The till has stopped working – what do we do?
Report the fault here and state that the business is at a standstill. If your service agreement includes a replacement unit, a new till is sent out, and in the meantime you can take payments on the mobile terminal.
Can we change the opening hours in the switchboard ourselves?
Yes, in the switchboard web panel. If you need help, describe the change here and we will make it.
How do we order beans for the coffee machine?
Beans are delivered under the agreement. If you need extra, order them here – state the machine and the quantity.